Shipping policy

Shipping Policy

Effective Date: 19 July 2026

Thank you for shopping with TailTreasures. We are committed to delivering your order as quickly and safely as possible.

Shipping Provider

All orders are shipped using Aramex Store To Door.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, packed, or shipped on weekends or South African public holidays.

Estimated Delivery Time

Once your order has been dispatched, delivery generally takes 8–11 business days, depending on your location within South Africa.

Please note that these delivery timeframes are estimates only and are not guaranteed.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Public holidays
High shipping volumes
Industrial action or strikes
Road closures or accidents
Incorrect or incomplete delivery information supplied by the customer
Other unforeseen events affecting courier operations

TailTreasures is not responsible for delivery delays caused by circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers in tracking and resolving any delivery issues with the courier.

Nothing in this Shipping Policy limits or excludes any rights that customers have under applicable South African consumer protection laws.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your Aramex tracking number so you can monitor the progress of your delivery.

Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

TailTreasures cannot be held responsible for delays, additional delivery charges, or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

Failed Deliveries

If a delivery cannot be completed due to customer unavailability, incorrect address information, or failure to collect the parcel where applicable, additional shipping charges may apply before the order can be resent.

Damaged or Lost Parcels

If your parcel arrives visibly damaged or appears to have been lost in transit, please contact us within 48 hours of the expected delivery date. We will investigate the matter with Aramex and work towards an appropriate resolution in accordance with South African consumer protection legislation.